Privacy Policy
We love to hear from and respond to our customers.
If you contact us and opt into further communication, your name, email and city will be stored in a secure database. We use this information to send you updates about nutrition, events, promotions and our products. You can opt out or unsubscribe at any time.
If you do not opt in, you will not receive any further communication from us beyond the response to your initial inquiry.
We never sell or rent our customer lists. We will never share our list with a third party unless compelled to by law, in which case, we will let you know.
You can update your information or ask to be removed from our list at any time.
If you have any questions, would like to change the information we have on file or would like to opt out, please contact us at privacy@madegoodfoods.com.
Last updated: July 2020
About us
Riverside Natural Foods Ltd. (“we”, “us” or “our”) is committed to protecting your privacy and safeguarding the personal information in our custody or control. This Privacy Policy tells you how we collect, use, store, transfer and disclose your personal information. By providing your information, you agree to your personal information being processed in accordance with this Privacy Policy, as amended from time to time.
Information we collect
We collect some information which is not attributable to an identifiable individual. For example, when you visit www.madegoodfoods.ca (the “Website”), our web server automatically recognizes only your computer's domain name, but not your email address or any other information that identifies you personally. This renders your visit virtually anonymous, unless you volunteer your personal information in connection with your visit, purchase or sale.
We may also collect anonymous aggregate information (e.g. cookies) on what pages you access or visit. The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes is to improve the content of the Website and to customize the content and/or layout of the Website for each individual visitor. For more details on cookies, see “Cookies” below.
Collection of personal information
When you make a purchase, sign up for our newsletter, enter one of our contests or contact us, we may ask you for the following personal information to complete your request: first name, last name, address, email address, credit card information.
Our collection of personal information is limited to that which is reasonable under the circumstances, and we only collect your personal information with your consent.
How we may use your personal information
We use personal information for the purposes stated or implied at the time of collection, including for the following purposes:
- confirming your identity;
- responding to your inquiries;
- meeting the legal and regulatory requirements applicable to us;
- processing product-related complaints;
- fulfilling orders for products sold on our Website; and marketing our products and services to you, as well as those of our affiliates and third parties.
We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behaviour or fraud.
Anti-spam
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. This consent is sought by Riverside Natural Foods Ltd. and you can contact us at info@madegoodfoods.com. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message.
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.
Transfers and disclosures of personal information
- Where we store your personal information:
Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. As a result, the applicable country’s courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country’s laws.
Depending on the nature of the personal information, it may be stored in our or in various computer systems we use or that are used by our service suppliers, or in storage installations we use or that are used by our service suppliers.
- Our service providers: We may disclose personal information to third parties that are acting on our behalf as agents or suppliers, and the information will be disclosed to them only in order to assist us in providing services. Whenever we hire other organizations to provide support services, they will be required to conform to our privacy standards. These third parties shall use the personal information only for purposes related to the supply of services to us and they will also respect strict contractual conditions that oblige them to maintain the confidentiality of all information.
- Our employees: Only authorized personnel have access to personal information. These employees have been informed by us of their obligation to preserve the confidentiality of such personal information. Our employees who have access to such personal information may use it only in accordance with the principles set out in this Privacy Policy and applicable legislation and regulation.
- Sale of business: We may also disclose personal information to third parties should we sell our business or assets, in whole or in part, or if we are involved in a merger, corporate amalgamation, reorganization, change of control or sale as required by such a transaction.
Other than as stated in this privacy policy, we will not disclose personal information to any external organization without your consent unless we are required or permitted to do so by law.
Security and retention
We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.
We store personal information in electronic and physical files that are secure, and our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We conduct audits and monitor compliance with our privacy practices.
We only retain personal information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase or de-identify the information. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold it.
Personal information of children
We do not knowingly collect or solicit children’s personal information. If a child has already provided us with personal information, his or her parent or guardian may contact us to have this information deleted.
Cookies
We may use ‘cookie’ technology to obtain non-personal information from visitors to our Website. Cookies are pieces of information stored on a user’s computer by a website so preferences are remembered on future requests. Pixel tags (also known as web bugs, web beacons, clear/invisible/tracker GIFs) are signals sent from certain websites or emails used to pass certain information to our servers to personalize the website and to track your usage. We do not save personal information on cookies or through use of pixel tags without your permission. Rather, cookies and pixel tags are used to optimize the performance and functionality of our Website, and to personalize our Website for you and present you with content and offers specific to your interests.
Most browsers accept cookies automatically but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract personal information in this process, nor do we provide this information to third parties. Cookies allow us to customize your user interface to speed up the navigation process and to make our Website experience more efficient. If your browser is configured to reject cookies, you will not be able to use the features of our Website. When you log in, a cookie can tell us whether you’ve visited us before or are a new visitor. We do use the cookie to help us identify website features in which you have the greatest interest, so that we can provide you with more of what you want.
Analytics
We may also use third-party service providers to monitor and analyze the use of our Website or Services. Google Analytics is a web analytics service offered by Google Inc. (“Google”) that tracks, monitors and reports traffic on our Website. Google tracks information like (i) your IP address; (ii) the type of web browser and operating system being used; (iii) the pages of the Website that you visit; and (iv) other websites you may have visited before visiting our Website.
Google may also transfer this information to other third parties, where they are required to do so by law, or where such third parties process the information on their behalf. You can opt out of having your activity on a website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about a visitor’s activity. For more information on Google’s privacy practices, please visit: https://policies.google.com/technologies/partner-sites.
Interest-based advertising
Our third-party vendors or service providers may also use cookies and web beacons to measure the effectiveness of our ads and to determine the content and advertising to offer you based on your interests. To support these activities, we, our service providers and our business partners may use information about your visits to our Website. You may opt out of other third-party vendors’ use of cookies by disabling cookies on your browser or by visiting http://youradchoices.ca/choices/. Please note that even if you choose to disable cookies, you will still see advertisements while browsing online. However, the advertisements may be less relevant to you and your interests.
Third-Party Links
Our Website may contain links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect or receive from third parties with your consent and we cannot be responsible for personal information that third parties may collect, store and use, including through their websites. You should always read the privacy policy of each website you visit carefully.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time as we add new products and services, as we improve our current offerings and as technologies change. If we make a change to this Privacy Policy, this will be reflected in the above Last Update date. We encourage you to check back periodically to see if we have made any changes. If we make any material or substantive changes in this Privacy Policy, we will notify you by posting a clear and conspicuous notice of these changes on the Website and in this Privacy Policy.
Access, correction and accountability
We will strive to keep all personal information in our files complete, up to date and accurate.
You or a person authorized on your behalf has the right to request to see and obtain a copy of your personal information and to request changes or corrections to inaccurate or incomplete information. Please note that we may charge a minimal fee for processing such requests.
If you have any questions or concerns with respect to your personal information or our information practices, you may contact our Privacy Officer at: info@madegoodfoods.com.